Why Am I Unable to Upload My Documents in the Client Portal?

File size too large

The maximum file size allowed is 5 MB.
If your file exceeds this limit, try:

• Compressing the file using an online tool

• Reducing image resolution

• Scanning at a lower DPI (for documents)

Unsupported file format

Make sure your file is in one of the accepted formats:

• .jpg

  ,

  .jpeg

  ,

  .png

  , or

  .pdf

  Other file types (e.g.,

  .docx

  ,

  .heic

  ,

  .zip

  ) are not supported and will result in upload errors.

Best practices for document upload

• Ensure all four edges of the document are visible

• Make sure the image is clear and in color

• Avoid blurry, cropped, or shadowed images

• Use good lighting and flat surfaces when taking photos

If you’ve checked the file size and format and still encounter issues, please reach out to our support team at support@bullwaves.global. We’ll help you complete your verification as quickly as possible.